In a strategic move to enhance billing transparency and accuracy, STELCO (State Electric Company Limited) has commissioned a major scientific study on electricity consumption, partnering with the Maldives National University (MNU). The agreement, formalized at a special ceremony today, is designed to address and resolve various billing issues and to examine the effects of consumption patterns and climate change.

The study's primary objectives include investigating the root causes of billing discrepancies and analyzing how electricity consumption is affected by both user behavior and environmental factors. It will also aim to develop recommendations for improving the accuracy of billing and increasing customer satisfaction.

The research will encompass data from the past ten years, providing a comprehensive review of electricity consumption patterns across different sectors—residential, commercial, and industrial. It will also focus on identifying peak usage times and evaluating the impact of climate change on these patterns.

A critical aspect of the study will be comparing metered usage data with billed amounts to identify and quantify any discrepancies. This comparison will help pinpoint inaccuracies and offer insights into potential improvements in energy efficiency.

Through this initiative, STELCO seeks to refine its billing processes and develop more effective strategies for managing electricity consumption. The findings from this study are expected to be instrumental in enhancing the company's billing accuracy and overall customer service.